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Shipping & Returns

Shipping Rates and Specials

Free local pickup available for Victorian customers

Free shipping available for Australian orders over $150

International orders ship using DHL Worldwide Express or Australia Post, estimates on shipping costs available when looking at your cart

Free worldwide shipping available for international orders over $400


Domestic Shipping

For all domestic parcels we use Australia Post, you have  a choice of shipping methods during checkout.

We are unable to advise Australia Post to leave the parcel unattended, even if you add comments during checkout to that effect.

Cost

For all domestic orders over $150 your order includes a Free Shipping option, for orders below $150 you will see various options available to you during checkout.

Delivery Times

As a general guide deliveries to major cities will take 1 to 3 days whilst it could take up to 7 days for more remote areas.


International Shipping

We use DHL Express and Australia Post for all International parcels, you will see options available to you during checkout

You may need to sign for your parcel depending on the shipping method you select.  If you cannot sign for it, or miss the delivery agent you will need to collect it according to the instructions left by the delivery agent.

Cost

International orders over AUD$400 qualify for a Free Shipping option, for orders below AUD$400 you will be shown the shipping charges at Checkout, or can use the Estimated Shipping cost when looking at your Cart.

Important information about Duties and Taxes

By placing an order on our website you agree to and understand that may be required to pay import duties and taxes in your country. Each countries import duties and taxes vary, and we cannot offer you advice. If you are unsure about import duties or taxes in your own country than please contact your local Customs office for information.

We are unable to change the value listed on any international packages, please do not ask as refusal may offend. It is Australian Law that all international packages have their value listed correctly, as this is not only used by Australian Customs but also by our shipping agents to determine the insurance value.

Multiple Orders & Packaging

Whilst we respect your packaging and shipment requests we reserve the right to either combine orders into a single shipment, or break your order down into smaller multiple shipments for ease and improved efficiencies of fulfiling your order(s).


Returns & Refund

If you are unhappy with your purchase we are happy to exchange or refund your order.  You will need to return to us any products you want a refund for, these must be returned in a resalable condition.

You will be responsible for the costs of returning the products to us. The cost of shipping your order will be deducted from any refund you are eligible for.

Returns can be sent to:

Knights of Dice
24 Percy Street
Heidelberg West
VIC 3081

ABOUT US

We are proudly Australian and produce all our products locally in Victoria. We feed off of the excitement and interaction of our community and thank you for looking at our website, we’d love to hear from you!

Address: 24 Percy Street, Heidelberg West VIC 3081
Call us now: +61 3 9078 5581
Email: contact@knightsofdice.com

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