[vc_row][vc_column][vc_column_text]Thank you for your interest in our products. We get very excited when we hear from new potential retailers as we know our products are amongst the best available world-wide and knowing they could potentially be stocked on more shelves is a thrill!
The details in this email have been sent from our system due to your request for more information. Whilst the content may be ‘standard’ we certainly encourage you to contact us to discuss any special circumstances or raise any questions you may have.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]AT A GLANCE
More details follow in the rest of the email below, but the key points in relation to becoming a reseller are:
- AUD$250 minimum order
- Shipping rates vary (see shipping section)
- International Shipping subsidised by 40%
- Trade price is 40% off RRP (plus applicable taxes)
- Invoices are Pro-forma (must be paid before shipping)
- Purchaser is responsible for import taxes and duties
- We provide full support to your customers
All our products are ready-for-retail. Our MDF kits are sold as a shrink wrapped, flat-pack kit and include a full colour product-insert showing the packs contents. Each product-insert includes the products code and barcode for easy reference and use at your POS. All our barcodes are original, unique and authentic EAN-13 barcodes that conform to International Standards.
Products that are packaged in blisters (usually our tokens and other small accessories) contain a blister-insert card that shows the products name on the front, and its code and barcode on the back. Blisters are held closed using staples to help prevent tampering and the lose of components inside the blister.
All our foam trays are sold with an attached blister-insert card that includes the name of the foam tray and its barcode.
Many of our MDF kits, and all our blisters incorporate a ‘mexican hat’ that allows you to hang them from hooks on your shelving systems to help improve product displays and enhance the presentation in-store.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]SHIPPING
We generally use Australia Post to send all our domestic mail, however we do also utilise TNT for retailer orders that require more than one box to pack. Both services include tracking and to date we have not had any problems with either carrier.
Internationally we use DHL Worldwide Express. Whilst they do have some additional charges payable by the purchaser they have been far superior in every way for sending international packages versus Australia Post. We can and do send packages on request via Australia Post as they can be slightly cheaper, however the wait times are increased and services provided limited. Tracking is available for either service.
We understand that shipping eats into the profit margins in what is already a very tight and competitive market. We try to limit that by providing either free, capped or subsidised shipping.
Typically, domestic retailer orders incur no postage or shipping fees, however in the event that a shipping charge is incurred it is capped at AUD$50 (as per the Retailer Application form) regardless of our actual cost. International orders are subsidised by 40% and are quoted once the order is packed and ready for shipment. There is no obligation to pay for any invoice or quote if the shipment has not been sent, or the shipping quote is unacceptable. [/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]ORDERING
Ordering is simple. We use excel spreadsheets which are sent out periodically as they are updated. Each spreadsheet includes in it’s name the Month and Year of the form to help identify it from previous/older order forms.
We typically send out two sheets when the order form is updated. One spreadsheet includes only the new releases that have not appeared on previous order forms and the other contains everything currently available (including the new releases) to retailers.
The KoD – Order Form – New Releases document makes it easy to see what is new rather than looking through the much larger document of everything.
Both order forms include all the relevant details including; Product Name, Product Code, Barcode, Name, Weight, Wholesale Price, RRP etc. These details make it easy to import into your POS or online store.
Simply complete the ‘Qty’ (quantity) column with the number of each item you need and the spreadsheet will give you an indication of the orders total weight and cost. Send the completed spreadsheet to email@example.com and your order will be processed.
Once your order is ready for shipment you will receive an invoice, and upon payment of that invoice your order will be sent. All invoices are Pro-Forma and must be paid before your order is shipped.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]SUPPORT
We stand by every single kit we make. Whilst we are a manufacturer and produce everything we make in bulk, we are 100% committed to quality above all else.
If you or your customers ever experience any problems with any product we make we encourage you to ask your customers to contact us directly to sort out any problems. Retail is a tough enough game without having to worry about product returns etc. If you’re customer is not happy, we accept all responsibilities and will incur any cost required to ensure they are happy and satisfied.
We do ask that if your customer is not happy, not to exchange a product with them directly but ask them to first contact us directly. Australian law prevents us (and you) from not issuing an exchange if the customer receives a defective product, however we have found most consumers are happy to contact us and have their problems sorted out directly. This not only limits your time, involvement and cost in dealing with support for our products but it provides us with the opportunity to talk directly with the customer by which we might learn better or newer ways of doing things. It also enables the customer to ‘brag online’ about how Knights of Dice helped sort out their problem quickly and efficiently which in turns reflects positively on us.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]BECOMING A RETAILER
Becoming a retailer is easy, and after a few simple steps you could have your first order on its way in a matter of days.
I have attached to this email a very simple application form, it is called KoD – Trade Account Application Form. If you would like to follow up your interest and open a trade account I will need that form completed and sent back to me so we can create a new account in our systems. The form includes some simple Terms and Conditions as well as your wholesale trade rates.
Once that form has been completed, signed, returned and the account created you will receive a confirmation email containing your Account Number and the latest Order Form, at that stage you will be able to place your orders and unless you indicated on the application form not to be, your business will also be listed on our website and retailer finder.[/vc_column_text][/vc_column][/vc_row]