We’re here to support you
We strongly believe in providing top quality support to our customers, whether you have shopped with us directly or bought through your local game store.
Mispacks, mistakes and machine errors do occur from time to time, and whilst we use the best laser cutters on the market and our quality control processes are pretty tight, mistakes do happen. If you’ve experienced a problem with one of our kits, never fear, get in contact with us and we’ll sort out your problems ASAP.
To make things easier for us, we would very much prefer you to complete the Product Support form rather than sending us an email or contacting us on Facebook … both those systems are constantly busy and it can be easy for our staff to miss things amongst the wonderful feedback we receive, the spam, and the day-to-day emails that drift around.
If you experience any problems using the form please Contact Us
To make things easier to track we use different Forms for different types of support, this helps to make sure your issues are dealt with quickly and efficiently.
You’ve had a problem with your order or one of our products and need to contact us about a problem
You have a custom job you need done. You can find lots of information on our Custom Requests page, including things we need to know or might be useful but when you’re ready to contact us please use this form